Frequently Asked Questions

Where does Vereba deliver?

We currently accept delivery orders for the United States only. Standard shipping is free. Check your delivery address and the final order summary before payment.

How long does delivery take?

We process orders in 1–2 business days. Transit takes an additional 3–7 business days after dispatch, giving an estimated total of 4–9 business days from the start of processing. Orders placed after 2:00 PM Eastern Time, on weekends, or on U.S. federal holidays start processing on the next business day. See our Shipping Policy.

What currency are your prices in?

All prices and checkout amounts are in U.S. dollars (USD). Displayed product prices include applicable taxes, duties, and import charges. Shipping is free, and no additional delivery or import charge is collected from you. Review the total for your selected items before confirming payment.

Which payment methods can I use?

Use one of the payment methods displayed at checkout. Card and digital wallet availability depends on the enabled payment service, your device, and eligibility. Our Payment Policy explains more.

Can I change or cancel an order?

Contact us as soon as possible with your order number. We can cancel an order before dispatch. If it has already shipped, you can use our return process after delivery. For address changes, we will confirm whether the change can still be made.

How do I return an item?

Email support@vereba.com within 30 calendar days after delivery. We accept change-of-mind returns as well as returns for damaged, defective, or incorrect goods. We email a free prepaid return label to print. Returns are mailed to our business address in Estonia. There is no return shipping charge or restocking fee when you use our label and instructions.

Can I exchange an item?

Yes. Request an exchange within 30 days after delivery. Exchanges depend on availability. We confirm any price difference before proceeding. If a suitable replacement is unavailable, you may choose a refund.

When will I receive my refund?

For an eligible return, we inspect the item and issue the refund to the original payment method within 7 business days after receiving it. Your payment provider may need additional time to display the credit. See the Returns & Refunds Policy.

What if an item arrives damaged or does not match my order?

Contact us promptly with your order number and details of the issue. Please keep the item and packaging while we arrange the next steps. If an electrical item appears damaged, do not install or use it.

How can I check whether a light is suitable for my home?

Review its dimensions, voltage, bulb or LED details, fitting type, and installation information on the product page. Contact us before buying if you need clarification. Use a qualified professional for hardwired installation.

Who operates Vereba?

Vereba is operated by wholeteks OÜ, an Estonian private limited company. We serve U.S. customers through vereba.com. You can find our company details in the Legal Notice.