Shipping Policy

Last updated: October 24, 2026

This policy applies to orders placed at vereba.com for delivery to the United States. Vereba is operated by wholeteks OÜ, a company based in Estonia.

Delivery area and shipping cost

We ship to the United States only. Standard shipping is free on all orders; no minimum purchase is required. Your delivery address and available delivery service are confirmed at checkout before payment.

Taxes, duties, and import charges

The prices displayed on the store include applicable taxes, duties, and import charges. Together with free standard shipping, the total shown for your selected items at checkout is the full amount you pay to Vereba. You will not be asked to pay an additional shipping, customs, or import charge on delivery.

Processing and delivery times

• Processing: 1–2 business days.
• Transit after dispatch: 3–7 business days.
• Estimated total: 4–9 business days from the start of processing.
• Order cut-off: 2:00 PM Eastern Time (America/New_York).

Orders received before 2:00 PM Eastern Time on a business day enter processing that day. Orders received after the cut-off, during a weekend, or on a U.S. federal holiday enter processing on the next business day. The cut-off is not a same-day dispatch promise.

For this policy, business days are Monday through Friday, excluding U.S. federal holidays. Eastern Time follows daylight saving time when applicable. The 3–7 business day transit estimate begins after your order has been dispatched; it is additional to processing time.

Order and dispatch information

Use an email address you can access when placing your order. Order information is sent to that address. When your order is dispatched, we provide the available shipment and tracking information so you can follow its progress.

Please check that your recipient name, street address, apartment or unit number, postal code, and contact details are correct. Contact us promptly if a correction is needed. We will confirm whether the address can still be changed before dispatch.

Delays and unavailable items

If we cannot dispatch an order within the stated processing time, we will contact you with the revised timing and the option to agree to the delay or cancel for a full refund. If we cannot fulfill the order, we will cancel it and refund the amount paid. We issue refunds for these cancellations within 7 business days.

Delivery estimates can be affected by carrier disruptions, severe weather, or other unexpected events. If delivery is later than the stated estimate, contact us. We will investigate with the carrier and arrange an appropriate resolution. This does not limit your rights under applicable law.

Missing, damaged, or incorrect deliveries

If your tracking information indicates delivery but you cannot locate the package, check the delivery location and contact us so we can investigate. You do not need to resolve the issue with the carrier on your own.

If a package or item arrives damaged, or you receive the wrong item, keep the packaging and contact us promptly with your order number and a description. Photographs can help us assess the issue. Do not use an electrical product that appears damaged.

Returns after delivery

We offer free returns within 30 calendar days after delivery and accept exchanges. Return parcels are mailed to Estonia using the prepaid label we email to you. See our Returns & Refunds Policy for the procedure and refund timing.