Returns & Refunds Policy

Last updated: October 24, 2026

This policy covers products purchased from vereba.com and delivered to the United States. It includes change-of-mind returns and returns for damaged, defective, or incorrect items.

30-day return window

You may request a return or exchange within 30 calendar days after your order is delivered. Contact us at support@vereba.com with your order number, the item to be returned, and whether you would prefer a refund or an exchange.

For a change-of-mind return, the item should be unused, uninstalled, and in the condition in which you received it, with its included parts and accessories. Use the original packaging where reasonably available, or protective packaging that will keep the item safe in transit.

These condition requirements do not prevent you from reporting a product that arrived damaged, defective, or different from its description, or from exercising any rights you have under applicable law.

Free return shipping

Return shipping: $0. Restocking fee: $0. We pay return shipping for eligible returns, including change-of-mind returns, when you use our prepaid label and return instructions. We do not deduct the cost of the label from your refund.

We email a prepaid return label for you to print. Pack the product securely, attach the label, and follow the carrier instructions included in our email. Keep your proof of mailing and tracking details.

Where to send your return

Our return address is in Estonia:

wholeteks OÜ / Vereba
Pärnu mnt 11
Lihula, 90303
Estonia

Contact us before mailing your return so we can provide the free label and identify the parcel. You will not be asked to pay postage for a return covered by this policy. If you cannot print or use the label, contact us for assistance before purchasing postage.

Damaged, defective, or incorrect items

Contact us promptly if an item arrives damaged, does not work as described, or is different from your order. Include your order number and a description of the issue. We may ask for photographs of the item and packaging when useful to assess the problem.

Do not install or use a damaged electrical item. Keep the item and its packaging until we confirm the next steps. We will arrange an appropriate remedy, such as a replacement, exchange, or refund, without a return shipping or restocking charge.

Exchanges

We accept exchange requests within the same 30-day period. Tell us which available item or option you would like. We confirm availability and any price difference before completing the exchange. We cover eligible return shipping and standard delivery of the replacement to the United States.

If the requested replacement is unavailable, you may choose another available item or a refund.

Refund amount and timing

For an eligible return, we refund the amount paid for the returned item, including any refundable tax collected on that item. Standard outbound shipping is free, so there is no outbound shipping charge to deduct. There is no restocking fee.

We receive and inspect the return, notify you of the result, and issue the refund within 7 business days after receiving the returned item. A refund is sent to the original payment method. If there is a problem with the returned item, we explain it and the available resolution within the same period.

Your bank or payment provider may need additional time to display the credit after we issue it. If your refund is missing after the provider’s expected posting period, contact us so we can check the transaction.

Order cancellations

Contact us as soon as possible to cancel an order. Orders can be canceled before dispatch. If the order has shipped, the return process applies after delivery. For an order canceled before dispatch, we issue a full refund within 7 business days after confirming the cancellation.

Your legal rights

This return policy is in addition to any rights or remedies that cannot be excluded under applicable consumer law. It does not remove rights concerning faulty, misdescribed, or undelivered goods.

Business days mean Monday–Friday, excluding U.S. federal holidays.