Terms of Service

Last updated: October 24, 2026

These terms apply to purchases from vereba.com and use of the Vereba online store. The seller is wholeteks OÜ, an Estonian private limited company trading as Vereba, registry code 17379423, VAT number EE102927900, Pärnu mnt 11, Lihula, 90303, Estonia.

Using the store

Our store serves customers ordering for delivery to the United States. You must be legally able to enter into a purchase agreement or have the required authorization. Provide accurate contact, billing, and delivery details, and use only a payment method you are authorized to use.

Do not misuse the website, attempt unauthorized access, introduce harmful code, or interfere with other visitors or store operations.

Product information

Review the product description, selected options, measurements, materials, electrical specifications, and included components before ordering. Product photographs help describe the item; colors can appear slightly different across screens. This does not change your rights if an item is faulty or materially different from its description.

Check that a lighting product is suitable for your intended location and electrical installation. Follow the product’s instructions and use a qualified professional for hardwired electrical work. Do not install or use an item that appears damaged.

Prices and payment

Prices are in U.S. dollars (USD) and include applicable taxes, duties, and import charges. Standard U.S. shipping is free. The checkout total for your selected items is the full amount you pay to Vereba. There is no additional shipping, customs, or import charge on delivery. Payment methods available for an order are those displayed at checkout; see our Payment Policy.

We may correct a pricing or product information error. If an error affects an order you have placed, we will contact you and offer the choice to proceed on the corrected basis or cancel for a full refund. We will not charge a higher amount without your agreement.

Placing an order

Check your cart, selected options, delivery address, and total before submitting the order. The initial order confirmation acknowledges receipt. If payment cannot be completed, an item is unavailable, or a material error prevents fulfillment, we will contact you. We do not substitute a different product without your agreement.

If we cannot fulfill an order, any amount paid for the unfulfilled goods will be refunded. Orders are accepted only for products and delivery addresses that we can serve.

Shipping and delays

Our processing time is 1–2 business days. Transit takes 3–7 additional business days after dispatch, for an estimated total of 4–9 business days from the start of processing. The order cut-off is 2:00 PM Eastern Time (America/New_York). Business days are Monday–Friday, excluding U.S. federal holidays.

Orders after the cut-off or on a non-business day start processing on the next business day. If we cannot dispatch within the stated period, we will provide revised timing and the option to consent to the delay or cancel for a full refund. See the Shipping Policy for details.

Cancellations, returns, and refunds

Contact us promptly to cancel or change an order. An order can be canceled before dispatch. After dispatch, the return process applies after delivery.

We accept eligible returns and exchanges requested within 30 calendar days after delivery, including change-of-mind returns. Return shipping and restocking fees are $0 when our provided label and instructions are used. Returns are mailed to our address in Estonia. For eligible returns, refunds are issued to the original payment method within 7 business days after we receive the item.

The complete Returns & Refunds Policy explains product condition, the free label, exchanges, and damaged or incorrect goods.

Personal information

Our Privacy Policy describes how order and website information is used. Our Cookie Policy explains essential website cookies.

Website content and third-party links

Website content is protected by applicable intellectual property laws. You may use it to browse and make purchases for your own purposes. Any further use must respect the rights of the relevant rights holder. Links to external services are provided for their stated purpose; those services have their own terms.

Consumer rights and resolving concerns

Nothing in these terms excludes a right, guarantee, remedy, or liability that cannot lawfully be excluded. This includes any applicable rights relating to faulty goods, misleading descriptions, payment disputes, or failure to deliver.

Please contact us with an order concern so we can work toward a resolution. Applicable law determines your rights and the courts available to resolve a dispute. These terms do not require you to give up mandatory consumer protections or a right to bring a claim in a court available under applicable law.

Updates

We may update these terms for future use of the store. The terms and policies presented when you place your order govern that purchase, unless a change is legally required or you agree otherwise.